Returns & Exchanges
At Lively, we want you to be completely satisfied with your purchase; if you are not, you may return your items within 30 days of delivery for a full refund. All returned merchandise must be in its original, unworn condition with all tags and packaging intact.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging and include the packing slip provided in your shipment.
Attach the Shipping Label
Print the prepaid return shipping label generated from our portal and securely affix it to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing